FAQ

INSTRUCTIONS FOR ALL REAL ESTATE AGENTS

Please follow the instructions as noted below. If you are ordering as an Owner of a Unit, please see see Owner Instructions noted further down the page.

Your office will have been issued with an Office User Name and Office ID and office email address whether you have an account with us or not. These details ARE NOT TO BE USED TO LOG INTO OUR SYSTEM TO PLACE AN ORDER. These Log in details are only to be used by your office Administrator to add and delete your office users as your staff changes over time.

To place an order for a Disclosure, Implied Warranty Statement, Buyers Report etc. check that you are NOT LOGGED IN – Click on either the Vendor’s Disclosure Request or Buyers Report Request.

1. 1. Check the Boxes for the documents that you require AND IF YOU DO NOT REQUIRE AN IMPLIED WARRANTY STATEMENT, check that you have selected the box that says “No Implied Warranty Statement required as you will not be able to move forward if this part of the Order is not completed.
   2. Complete the Property details selecting the property from the prompted drop down list. DO NOT TRY TO PUT THE LOT OR UNIT NUMBER IN THE ADDRESS FIELD. This detail is to be completed under the address.
   3. Please provide the Lot number DO NOT PUT L222 OR LOT 222 – Just the Number
   4. Please provide the CMS number DO NOT PUT CMS 111234 – Just the Number
   5. Please provide the Plan Details PLEASE SUPPLY THE PLAN TYPE et SP or GTP or BUP for example, SP1234567
   6. Please fill in the name of the Body Corporate Managers that hold the records. Body Corporate Management can change on a yearly basis so it is imperative that the information is correct to avoid delays with your order. PLEASE DO NOT PUT “BODY CORPORATE FOR THE BUILDING NAME” as the order will be put aside until we can make further investigation which can cause delays of up to 48 hours.
   7. Please provide THE FULL name of the complex you are needing the Disclosure for so we can quickly and correctly identify the property. EG if you need a Disclosure for Coorparoo Square, there is Coorparoo Square North, Coorparoo Square South, Coorparoo Square Principal. There are many complexes with very similar names so please complete the name IN FULL to avoid delays.
   8. If you have a RECENT LEVY Notice. Please upload it where provided. If you can provide this document will save time in processing your order as it has all the relevant information we need and we can quickly check the details you are providing.
   9. On the page with Your information you will be asked if you are ordering as an owner or an Agent.  Click on Agent.  You will then be asked if your office has a User name and ID.  Type EXACTLY as has been provided to you. Your User Name should be all in Capitals and the USER ID should be 4 digits followed by either a YA or XA (capitals) and no spaces between the digits and the letters.
   10. Complete your details with your name, phone number and email.
   11. When you get to the payment page click on the credit card box and you should have the option to change it to “On account” if your officer has an account with us.
   12. If you do not have an account with us and make payment by credit card each time :
       • • Check that you have sufficient funds on your Credit Card to make payment of the fee
         • Fill in your credit card details correctly
       • • Press “Submit”
         • Please note that if the credit card payment is rejected/failed, your order will not be processed.
         • You will be issued with an acknowledgement of the order which will include the Order Number. Please make note of the Order number as this will be required to be quoted if you need to check the status of your order.